Service from start to finish
Von Gahlen’s service focuses on the entire process: from development to maintenance. We distinguish ourselves by thinking with you from start to finish. We do everything to keep your production facility running.
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Service from start to finish
custom service
We build a long-term relationship with you. We do this above all by listening to you and asking probing questions. This enables us to understand your needs and provide the corresponding services. We offer various service options to guarantee the long-term safety and quality of the products.
1. Training and consulting
Training and consulting promotes correct use and improves performance. Before delivery, our service engineers provide training to your lab technicians and medical staff about the product and its maintenance. You will also receive a detailed operations and maintenance manual from us that specifies all procedures, safety instructions, maintenance instructions and cleaning instructions.
2. Spare parts
During our training, you will also learn about the various parts of the machine and how to replace these parts. With our years of experience, we know which parts need to be replaced in time to always allow you to work with optimally functioning equipment. Based on your equipment, we will advise you on the appropriate stock of spare parts for your situation.
3. Remote assistance
With a remote access subscription we can log in remotely to the control unit of your product. Without being physically present, we can identify malfunctions and sometimes even remedy them.
4. Maintenance on site
We can provide you with periodic preventive maintenance on site. During this visit our service engineer performs a complete inspection of your product. Also refurbishment may be necessary after a system has been operational for a number of years. At that point, the equipment may need updating or you may want to install new functionalities. Our service engineers can renovate your installation by upgrading functions.
Based on the services above, this we can once again say: Von Gahlen. For sure.
The importance of preventive maintenance of Hot Cells in clean rooms.
Tasks like preventive maintenance and equipment inspections may not always be the most exciting things to appear on the job list. Still, if the hot cells are to be operated reliably in a clean room, they must be treated as more than just another item to tick off.
Properly tackling issues before they cause problems is vital to ensuring the long-term reliability and efficiency of equipment, particularly process-critical hot cells used in clean rooms for radio pharmacies. Patients rely on the output generated daily from these hot cells, and neglecting maintenance could potentially impact patient health and safety.
The hot cell design ensures they can operate reliably under demanding conditions and are frequently used. However, this reliability depends on preventive maintenance. Skipping the recommended procedures outlined in the operator's manual might seem harmless. However, such oversights can lead to significant issues, affecting the hot cells' performance and potentially jeopardizing the entire or multiple production batches.
Every hot cell is unique, designed for specific applications and customer requirements, and has materials and components chosen for optimal performance. This uniqueness is mirrored in the maintenance guidelines and spare parts containing essential, model-specific instructions and precautions. Regular inspections and adherence to the manufacturer's guidelines ensure the longevity and reliability of the equipment.
Would you like to know more about preventive maintenance of hot cells and how Von Gahlen can support you? Contact our service department to discuss the possibilities.
We are always nearby
We guarantee our high service level all over the world. With two branches in Europe, one in the United States and a global network of partners, Von Gahlen is an extremely flexible organization. This enables us to have short lines of communications with you and to provide you with the best service for your unique situation. We are always nearby, for sure!