What is quality?
Ronnie knows

Earlier this year, Ronnie Ligtenbarg started as Quality, Environment, Safety, and Health (QESH) Manager at Von Gahlen. Ronnie has a technical background, previously worked as a Project Engineer, and has over 20 years of experience in Quality Management and business process optimization.

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He particularly enjoys working in a developing organization where technical production is present, making his experience a perfect fit for the business operations at Von Gahlen. Ronnie's contribution will be to set up the management system so that, in addition to strict quality requirements, the legal requirements in the fields of environment, safety, and health are also guaranteed.

Working at Von Gahlen

I am motivated to meet the wishes and requirements of international customers who set the bar high, while also responding to employees' needs for greater autonomy. Von Gahlen is a progressive organization where people interact informally, enriched by the charm of a family business. That combination creates a unique dynamic. The organization has grown considerably in recent years. It is up to me to maintain a good balance between internal growth, quality requirements, increasing regulatory pressure, and business plans that the management strives for. This ensures a suitable management system in which the informal corporate culture is maintained.

Quality - Fundamental pillar in delivering projects internationally

Investing in nuclear medicine solutions is a long-term commitment. Your success, defined by performance, safety, and reliability, is our top priority. That’s why we use a structured 5-step approach to clearly define customer needs. This enables us to deliver future-proof solutions with first-time-right execution, ensuring maximum reliability and minimal long-term costs.

Quality is a cornerstone of how we deliver projects across borders. It’s essential to ensuring customer satisfaction and empowering our clients to work safely and effectively, while advancing the development of nuclear medicine.

Quality controls at Von Gahlen

The essential aspect at Von Gahlen remains the quality of products, which must be perfect. Our 5-step model ensures product quality by consistently assessing key reference points throughout the process. Every department at Von Gahlen contributes to ensuring quality at every stage of the process. By concluding each step with quality control, we consistently ensure high standards, enabling us to meet and exceed customer expectations. The 5-step model includes the Factory Acceptance Test, where the customer is present at our location to conduct quality checks alongside the team. I am involved in evaluating the process, both during and afterward, in terms of content and methodology.

Additionally, at the customer’s site, we perform a Site Acceptance Test (SAT) to ensure that everything meets our high-quality standards. Our mechanics carry out the assembly and installation, followed by thorough documentation. The project is only officially handed over to our service department after the customer has reviewed and approved the final results, confirming that all systems function as expected. This ensures a smooth transition and long-term support. Our mechanics leave the site only when the customer is fully satisfied.

ISO 9001 certified: your foundation for successful projects

Von Gahlen has been ISO 9001 certified since 2000. A solid foundation is already in place, as demonstrated by the extensive documentation, detailed registrations, and a well-filled database containing quality measurements. Employees are highly involved and promptly report any issues that arise. Quality is often perceived as testing product properties with the outcome being either acceptable or not. However, a modern quality management system goes beyond this, focusing on efficiency and collaboration between departments to structurally optimize processes and interactions with stakeholders in environmental and safety domains. A proactive approach to quality management is crucial, rather than merely consulting it as a reference when needed. Our customers expect quality and our ISO 9001 certification confirms that our processes consistently meet international standards.

Von Gahlen For Sure

'Von Gahlen For Sure' represents a strong ambition to communicate our commitment to quality to customers. My goal is to ensure that the internal system aligns with customer expectations, guaranteeing that all agreed-upon standards are met. The core pillars to achieve this include maintaining an up-to-date quality management system, providing tailored solutions, ensuring information reliability, and maintaining a professional approach. I thrive on working with like-minded individuals who hold themselves to high standards, and Von Gahlen provides the ideal environment for this.

Quality is an experience. By continuously bringing quality to the teams' attention and fostering collaborative solutions, quality becomes an integral part of daily operations. It lives within the organization, and no compromises are ever made when it comes to quality. Von Gahlen is fully committed to this approach.

Ronnie Ligtenbarg – QESH Manager at Von Gahlen

Quality management

Within the current team, I collaborate with the quality engineer, who is dedicated to managing quality within production. The products that leave Von Gahlen meet international quality standards, regardless of the project's size or complexity. Whenever an independent perspective or specific expertise is needed, we work closely with the various teams within Von Gahlen. During projects, we adhere to international standards such as GMP, essential to our industry and customers, who often specify these as requirements. My role in this is overarching, encompassing not only compliance but also identifying improvements in general business operations to better serve the customer.

Ambition

In addition to continuously monitoring and improving processes, my ambition is to further develop the existing quality management system and ensure the satisfaction of all stakeholders. Today's systems are tightly structured based on business processes, with a layer of customized modules surrounding them. This ensures efficiency and allows for even better customer service. The next step at Von Gahlen is to integrate systems more effectively, combining various aspects and deploying them efficiently. This involves actively engaging people, fostering a healthy system that naturally embeds QESH within Von Gahlen.

Contact us

Would you like to learn more about our 5-step model and how we ensure product quality? Feel free to reach out and share your upcoming challenges. Whether it involves nuclear medicine & radiopharmacy, radiopharmaceutical packaging or lead precision: we develop, build, and implement the shielding solutions you are looking for.